Refund policy
Refund & Return Policy
Made-to-Order Products
Every lamp is handmade to order especially for you. Because each piece is individually crafted once your order is placed, we are unable to accept returns or exchanges for change of mind, and all sales are final once production begins.
Order Cancellations
You may cancel your order within 24 hours of purchase for a full refund. After 24 hours, production of your piece has begun and the order can no longer be cancelled or modified.
Damaged or Defective Items
We stand behind our craftsmanship. If your lamp arrives damaged or defective, please contact us within 7 days of delivery at harryheirloons@outlook.com
and include:
- Your order number
- Clear photos of the damaged item and packaging
Once verified, we will offer you a free replacement or a full refund — whichever you prefer. Claims submitted after 7 days of delivery may not be eligible.
Lost or Undelivered Orders
All orders ship with tracked delivery. If your tracking shows no movement for an extended period or your order is confirmed lost in transit, contact us and we will send a replacement or issue a refund. We are unable to refund orders that tracking confirms were delivered to the address provided at checkout.
Incorrect Shipping Information
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If a package is returned to us due to an address error, we can reship it for a small reshipping fee.
Delivery Timelines
As each piece is handmade to order, please allow the production and shipping window stated on each product page. Delays within the stated window are not grounds for a refund. If your order significantly exceeds the stated timeline, contact us and we'll make it right.
How Refunds Are Issued
Approved refunds are issued to your original payment method within 5–10 business days of approval.
Questions? Contact us anytime at [support email] — we respond within 24 hours.